Caketini Gilbert

Good cupcakes! This was my first time visiting. Purchased 3 cupcakes red velvet, double chocolate. and the classic. All were great. Would definitely come back. They had some amazing cakes on display.

Customer service is terrible. I walked in, waited for somebody to finally greet me. She didn’t even speak, I told her I wanted a box of 4 cupcakes then she turned away and started to fold up the box and as I was patiently waiting she then turned around didn’t say anything and just stared at me. I told her what flavors I wanted, paid and left. When I got to the car I tried the icing on one of the cupcakes, it was like it had sat in the sun for awhile. It was melted and tasted just like butter. So I went back in to see if I could get a refund because all of the cupcakes were melted. The one girl didn’t know what she was doing and if she could refund me so she went to get another girl that was in the back and she basically told me that I wasn’t able to get a refund because the manager wasn’t there. I asked when the manager would be back in and I was told that “they were on vacation” and “they would be in Monday or Tuesday”. After that she told me I would have to send an email about the cupcakes and send a picture to see if the manager would approve of a refund, which is ridiculous. I traded the cupcakes for some cake pops which were also melted and tasted like they were sitting for days. After I left I called to get the managers number because of how terrible the customer service was, one girl told me it was on the website and the other one told me the manager doesn’t have a phone number.. Overall this place is terrible and I would NEVER recommend it to anybody. WASTE of money. If anybody wants good quality cupcakes and sweet treats go to The Sweet Toothfairy! Never disappoints.

Always delicious! ordered a birthday cake for the surprise birthday party of my man and it was fantastic! customer service is always very good here I love it when a business takes care of their customers! my only little complain is that if I ordered the cake, I was not told that there would be a filling in the middle and I certainly did not say that there would be a few gooey creamy not frosting substance. was not a fan of it, but it was easy to sprinkle. overall the cake was beautiful and tasty. thanks caketini!

I bought a high sprinkled covered cake (not pre-ordered) for the first birthday of my enkelin. it was very humid, the taste (confetti) was so delicious. our guests commented on how easy and good the frosting was. we could not have been happy anymore. it was stunning beautiful and melted in her mouth good!

I am not sure what is going on, but I loved getting cakes and cupcakes from Caketini. I have had such a great experience over the years until as of late. I have been trying for nearly a couple of weeks to order a cake for my one-year wedding anniversary next week. I received one reply to my initial request, and sent two follow up emails to Cathy after that. Without a response. I even put in a new request via the website and have yet to receive a response to that. I am not sure what has happened to the customer service but I am saddened and disappointed. I probably will not be ordering from them in the future as it seems they are not wanting my business.