Baskin-robbins - Gilbert

This location is NOT open 24 hours. Their website and Google listing claim this location is open 24 hours. That is not the case.

Out of waffle cones ever time I order!! Why even put them on the menu, you need to make them throughout the day!!!! Lazy manager I guess

The ice cream is delicious as always. The customer service is very uninviting. The place is so dirty. Every table, chair, walls, floors filthy. I would definitely go out of my way to avoid this location.

Yesterday 9/20 was my sonny birthday I ordered the football cake and when I went to pick it up, the ball was not brown, it was pink! I told him I didn't like it and she answered that the football was the color I told her it wasn't. another man looked at it and asked her if it looks like a football? and she answered no. I asked to speak with the manager staff went to the back of the load called they never apologise and told me to come back tomorrow so they can fix it. what I can come back to was not that longer it needed? I asked for manager number and got the phone to talk to her. everything she said there's nothing I can do until tomorrow, and why should I want it for tomorrow if his birthday was on that day. then she tells me I can get a fake cake. his pie was from cookies and crème the only close to what was an oreo pie. Yeah, the cake was $48.99 I paid $35 she refused to give me that cake. so I not only got what I ordered, but now I have to choose something I don't want or like and on everything that has made us too late because this, when in 25 minutes. my son didn't get a birthday CAKE thank you to her, so they never get a crutchy out of this antidote!

So good, milkshakes are amazing and ice creams awesome. Service friendly and helpful.