Papa Johns Pizza - Georgetown

Staff is always very friendly and timely with the delivery of our food whether through delivery or curbside pickup. Thank you.

How does this pizza look? I ordered this for a 7:30 pick up, as we hung up the operator said it would be ready at 7… I said, wait, we can’t pick up til 7:30…. She transferred me to the store but had to explain situation 2x. they said it was already baking … the manager said he would make sure it was fresh … my hubby picked up on his home and thinking it was fresh … this is how it looks … and it tastes just as crunchy/toasty … ran through the over 2x? In the warmer for 45m? Not sure what happened but this isn’t how fresh pizza looks. Disappointing for the usual papa John’s quality … ??On a positive note … we had not had the pull aparts before and they were very good

Horrible experience. I ordered online and it said the pizza will be ready in 15-45 min. Two min later i received a text saying my pizza is ready for pick up. I kinda think,hmm that was quick. Pick up the pizza and didnt pay attention. Saw my son picking on the pizza and i take a look. The pizza was so dry, and burnt. I called them to let them know. Dee answered the phone. I told him the pizza was bad and burnt and dry.he started laughing. I asked him whats funny? He said he was coughing. I said, no youre not coughing. He said, no im coughing and started gigling. I told him i would like to speak to he manager. Andrew the manager answered the phone. I told him, first your staff is rude. I was complaining- he interrupted me and said i cant stop my employees to laugh if they want to laugh. I let it go and said, the pizza was bad, burnt and dry. He said, bring the pizza back-balh blah... I said imnot gonna drive 30 min to return a pizza. Im not wanting another pizza and im not asking for a refund.. im calling to let u know the pizza was bad. He said, ohh well is there anything i can help you? He was very very rude. I said youre very rude. He said i have a lot of things to do, what else i can help u with? Ihe sont want to give me corporate number and wants me to google it and hanged up. I believed the staff was laughing because they knew they will received a call from me for the bad pizza. They knew they gave me an old, cold, burnt, dry pizza. If i can give a zero star i would. I have been a Papa Johns customer for more than 10 yrs,since in Ohio. Never had experience like this. Always get a good pizza and good customer service. But this experience make me change my mind about them. Never buying from this location ever again!

Staff is always very friendly and timely with the delivery of our food whether through delivery or curbside pickup. Thank you.

Consistently running through orders. Great customer service every time. Kind wait staff.