River Room - Galway

I booked afternoon tea for 4 people for 9th June 2022 to celebrate the 80th birthday of one of my friends. This would have been her first experience for afternoon tea. As I had been to Glenlo Abbey 3 previous occasions I thought this would be a treat for her. all of my previous experiences were just great,, lovely food, lovely room and excellent staff. However the 9th June 2022 was totally different. Lovely room, wonderful assistance for one of my friends who needed help and excellent staff, BUT the food was so disappointing. Sandwiches were hard,, looked and tasted as if they had been prepared hours earlier. The scones were so hard they bounced off the plate when cut, the puff pastry gammon squares were minus the gammon on 2. I did not say anything at the time because I did not want to spoil the occasion for my friend but I was so disappointed. In fact so little of the food was eaten the waitress was able to fill 2 boxes for take away. I was actually nervous to ask my friends if they had enjoyed the afternoon!!!!. Nonie 0879527003.

Came here for Sunday lunch as a family and we were expecting so much better. I had the goats cheese starter followed by the pork belly. The pork belly was cold and certainly not as you would expect, the food in general really was not enjoyable and we will not he returning. Service wise, staff appeared to be inexperienced. Collecting plates for starter when two people were finished but other people still eating at the table. It probably didn't help that we were the only people in the restaurant having lunch at 2pm on a Sunday, maybe this tells the tale!

The breakfast is amazing. The array of foods available and the high quality should satisfy everyone. The staff are top notch.

Our company had our Christmas party here and I can honestly saw it was the worst service ever definitely not 5 star...First we were quite some time waiting for a meal, the food was cold.We had to keep chasing the waitressing staff to top up our water and to serve us our wine which we had paid for in advance and which ee did not receive all of. There were over 50 of us there and they were so shirt staffed. And to top it all off there was a mouse in the function room which the management didn't seem to bothered about....Overall terrible experience never going back and definitely not worthy of a 5 star

The staff at this purported 5-star hotel are inadequately trained and show a lack of professionalism. There was no apology for the poor service received, leaving us highly disappointed.