Jefferson's - Gadsden

Jefferson’s is a relaxed American restaurant in rainbow city, al. they serve some of the best Buffalo style chicken wings in gadsden. the signature sauces that should be on their mandatory list are double dipped, mango habanero and hot yaki. They also have great burgers! if they are looking for a good place to eat and hang in gadsden, they want to make jefferson’s in rainbow city an attempt!

Ordered wings to go and when my GF arrived home she objectively had the wrong order. We ordered double dipped wings, they were just regular wings. I called and asked for compensation and the manager said they do not give out refunds and unless I wanted to drive the wings back up and have them re-made she couldn't help. I said I had spent the whole day driving for my job, and that the jeffersons drive was a half hour to and from my house, to add another half over plus waiting for the cooking was too arduous, and just wanted *some* monetary compensation. She said the new store policy is 1, zero monetary refunds and 2, only remakes if you're present. I offered to text them a picture of the wrong order in addition to todays newspaper to demonstrate this just happened and she said she couldn't help me. The idea that the store objectively messed up my order and I'm not entitled to a refund is *nuts*. So I won't be purchasing food from here ever again. By the way future customers, the manager also said the owner told her this was new policy because they were having too many returns lately. Well maybe that's because the orders are wrong? If you're having excess returns, and not providing refunds, clearly your business is bad, by basic business standards. EDIT: Owner contacted me and made amends so upgrading to 3 stars.

I go here a bunch of times but my last recent stop here, I ordered medium wings. Me thinking it was just medium sauce, took a bite and my mouth and lips started to burn badly. They were burning about for 10 minutes straight. Apparently there cook accidentally put the wrong sauce which was spicier than the medium . The waitress then give me the right order, but how can the cook just put the wrong flavor in my wings! Terrible experience ever . This happened 3 months ago.

This place used to be the place to go. Now dirty wait staff (poor hygiene) kitchen staff using profanity towards the wait staff joking around but still we had 3 young children with us and were sat at the booth right beside the kitchen. Lemon pepper wings were dry and overcooked. Kids slider burned and chewy he couldn't even eat it. My wrap was completely wrong.The whole restaurant was just dirty and smelly. The waitresses response was we have new kitchen staff no offer to even fix the food. We won't be back. Save yourself the money as their prices have gone way up. Literally zaxbys down the road has better quality at an affordable price or I encourage you to try the wings at downtown chief. You can get 10 for $8 vs 10 for $18 here

The waitress didn’t know the menu. Don’t ask for any extra sauce because they’ll charge you for each. Would you like a DRINK to go? Ummmm…. Nope! You might chapmen extra for that too!!!