Baskin Robbins 31 Flavors - Fresno

I will never come to this location again ! Ever since owners have change everything about this location is bad . Today was the final draw that made me change my mind forever. Bought more then 4 packs of ice cream , and every time I have bought it I was offered cones that I never knew I can get . So from then on out I would always ask for cones with my purchase. Today I'm purchasing more than 4 prepackaged ice creams so I ask for cones and the worker turns and says 50 cents each ! I'm like you kidding me ? I was told it's free with purchase now you making money off me ? I would t ask for something if I haven't done so before . Long story short I know I am right because I was offered that before by very nice workers before, but todays worker very rude and just full of dislike. Her name was Patricia. I hope that's her name If she told me the truth . On top of that I was at this location standing In line more than 20 minutes and there was bunch of ice cream uncovered out on the counter and then they serve us those products. GROSS

Ordered through doordash a banana split and it was completely melted to where it could not be eaten. The bottom of the bag was completely soaked with ice cream it left sticky mess all over my counter.

Very clean! Even before covid, this Baskin-Robbins was always very clean considering it's not in the best area. Also very great customer service, I had a cake with the wrong ice cream flavor, which was my fault but they made me a fresh one with the right flavor. Not sure if it was because it was my birthday or because I'm six months pregnant but I'm definitely happy with their service and will be going back for my child's birthday cakes. But this time will double check on my order!!

Don't bother coming here or ordering online. Poor worker is there by themselves. You'll be here for over a hour. I feel bad.

Went in the other day for a scoop and saw these amazing cakes on display. I'm going to have to come back to pick up one for my dad's birthday this month. The employee was super friendly and great customer service. Definitely going back.