Starbucks - Franklin

The wait time is too long. I get food, refreshers, and snacks way before I get my espresso. 20-30 minute wait times on coffee and espresso is not ok! Please get more espresso machines and baristas. This location is extremely convenient for many and it's overcrowded and chaotic way too often!!Please get more help, it would enhance the experience and lessen the wait times!

Coffee is okay, depends on who makes it. But this Starbucks is ALWAYS packed and the drive thru takes forever to get through. For a place that charges $7 for a latte, it doesn’t have enough people to make them. Step it up, Starbucks.

Barista looked at me when I didn’t tip when I went through the drive-through. I don’t think I should have to tip when I’m buying a drink that is way overpriced to start with and I’m picking it up at the window. They’re doing their job what they’re supposed to do I shouldn’t have to pay extra for that.

Do the workers here realize everyone can hear them? If you hate customers so much maybe the service industry isn't for you.While waiting for my coffee a couple mornings ago I could clearly hear the workers gossiping and making fun of the people they're supposed to be serving, will not be coming back.

I came through the drive through a few mornings ago and I had the worst service I’ve ever experienced at a Starbucks. The lady at the window Dee had the worst attitude I’ve seen in the Franklin area and she’s a supervisor??!! . She needs a real attitude adjustment or another job if she can’t handle customer service properly.I will be calling corporate