Jack's - Fort Myers Beach

Much to our dismay a reservation for an advertised buffet with carving stations /extensive salad bar /appetizers/sides/ desserts became an omelette bar with breakfast sides -which though good , was not what we expected ! apparently the advertised Xmas Buffet was from two years ago and we barely made the cut for the breakfast buffet ! our reservation was for 11 AM and the breakfast Buffet stopped serving at 11 AM. We were seated since we showed our confirmed reservation! Staff was confused n it took a bit to sort it all out. Never have had trouble with open table reservation before but this was a mess!!!

OpenTable needs to look into their contract with this restaurant. I arrived, with the members of my party, early for our 10 am brunch reservation. I was informed, rudely by a restaurant hostess, that Jack 's doesn 't do reservations for breakfast. I pointed to my name on her list and she said it doesn 't matter. Because it was Christmas Day, we couldn 't go anywhere else, so we waited for over an hour for our table. Streams of hotel guests were seated ahead of us (Jack 's is in the Pink Shell resort in Ft Myers Beach). The hostess continued to be quite rude and the manager dismissive. We finally were seated, we discover it 's a buffet breakfast with a waitress only serving drinks to order. Utterly disappointing.

We found out that Jack's does not accept reservations upon our arrival. I recommend removing this restaurant from OpenTable.

My daughter, her fiance, and I had a fantastic time at Jack's. The food was amazing and the atmosphere was great. I highly recommend this restaurant.

Beautiful view. Good food. Nice atmosphere. Our mixed drinks were so so. They both were very light on liquor.