Panera Bread - Fort Campbell

I lost my appetite waiting in line. The poor couple in front of me resorted to using the awkward self checkout tablets because they were never helped. I was never greeted, both women behind the counter worked away preparing drinks without acknowledging us. Beyond rude. When someone finally approached the register she just stared at me. Please improve the customer service. I literally didn?t order any food because I was so turned off by the experience. Update- hours say opentil 6. Why close at 3? Taking off another star.

Wrong order was given, then they forgot to include any bread with the soup after it was asked for) then we found out the full sandwich we ordered was actually a half. We will never return, this is the worst panera I've ever witnessed.

This Panera is very clean. The staff at this location have been helpful, efficient and pleasant and the food has been fresh and tasty every time. The selection of teas and coffees is delicious and the area is clean and sanitary, for which I am appreciative. Panera, in general, is a little pricey but I use their rewards program and I feel I am paying a bit more for the quality and freshness of the menu items so it is worth it to me. I?ve been to this panera once aweek for the last few months. I have no complaints. I do try to choose off peak hours for the very best service.