Costa Coffee - Forest Heath

I think I am addicted to the new Coconut Vanilla Latte! They are delicious, but the takeaway one I had in Costa Newmarket, had no sprinkles although there were no customers waiting when I went in and the waitress didn’t engage in conversation. Completely different experience to the one at Royston Costa yesterday. Disappointing. I didn’t realise until I was back on the road so couldn’t return to say.

Hot chocolate and Tiffin the best!!!! Always pop in when shopping in Newmarket, very polite staff, would highly reccomend

Went in to get a quick coffee,and it tasted awful,service was slow although friendly,much to creamery hated it

I am a frequent visitor to Costa coffee shops and I have been to this one before This visit however I was not impressed. I was asked for my order by a young lad behind the counter and gave him it, he however seemed more interested in watching the police who were coming into the shop so much so he failed to take mu correct order as well as not inputting in so I could pay for it I then managed to get his attention and not even an apology for his lack of customer service. As I was waiting the manageress asked me what I was waiting for as he had not passed my order on I cannot fault the manageress but the young lad behind the counter needs to revisit the customer services training

I think it's disgraceful the fact my 3 year old son wet himself because I had to buy a coffee to gain the receipt.. yes I was sitting in with friends... but when a 3 year old needs to go... they need to and I couldn't jump a queue of 6 people to get a receipt.. lucky someone who was sat down gave me theirs so I could take him resulting in to late result. And the costa member of staff just walked past me saying you need a receipt with code without even letting me speak.. and being told that a homeless person uses it so they put a lock on it... which I find even more disgusting of locking people out who need it. The staff here didn't smile once.. and looked miserable. Not a hospitality at all.