Jersey Mike's Subs - Flower Mound

My husband mobile ordered our order on Sun 6/11 at 12:45pm. It said the order would be ready at 1:25. I arrived at 1:37 and my order was not ready on the pick up table. I waited about 10 minutes before asking on the status and was told that it was half way through. At about 2:05pm my order was ready. After I watched several people come in after me and go through the line as well as 4 mobile orders leave without food in their hand I was tired of waiting. Another gentleman that was waiting in line got in the line to order because he was tired of waiting on his mobile order. Another customer walked up to the counter while waiting and said it had been 2 hours since she placed her order. The manager said someone must’ve taken. As he handed her the order he said something about her waiting till 2 hours to ask abouy her order. When I received my order, I asked the employee if he was going to compensate me for the hour and 40 minute wait I experienced. He then looked at the manager and the manager told me that the mobile orders were an issue and he had to pull someone. As a customer I’m not looking for an excuse, it’s not my job as a customer to tell you how to run your store or employees. A simple I’m sorry or here let me grab you a drink would’ve been the respectful thing to do. You don’t argue with your customers. In fact I ordered from this same store about a month ago through mobile order. When I got home my order was incorrect on both sandwiches. I called the store and asked for a refund because my husband and I weren’t going to eat sandwiches that we didn’t order. When I called the manager told me that I was wrong and his employee said he made the sandwich correctly. I then explained to him my order and lifted each top bread and told him what was on the sandwich to which he said he would refund my order. How does Jersey Mikes allow a manager or employee to be so disrespectful to their customers.

We went there on Tuesday, 6/6 at about 11:00am and I ordered a chicken Philly steak sandwich. I understand these are made upon order, but the cook didn’t even start it until I had already paid. Several other customers in line behind me received their order before me and the guy running the cash register glared at me when he he finally handed me the sandwich. No apology for the wait and no thank you for the business. I didn’t leave a tip when paying I hate those pushy tip requests when all they do is make a sandwich), so probably that’s why I received such poor service. Won’t be back again to that location and probably not to any other Mike’s. There’s lots of other places that appreciate a customer’s business.

I was in there on Saturday afternoon and never saw a bunch of miserable employees that hated their job so intensely it was palpable when you entered. They were not in sync not friendly helpful and did not see one smile in the timeframe I was in there picking up an online order. Do better. I have been frequenting Jersey Mikes and never received poor service ever. Food was excellent!

I drive the extra distance over to the Cross Timbers shop where they always greet the customers when they come in, always get my order right, are friendly, and the quality/freshness is consistently on point. I live closer to the Highland Village location, but it disappoints me every time. I’ll continue to keep going to this location on Cross Timbers where it actually feels and looks like a sub shop and delivers on service and quality!

Jersey Mike's makes great sandwiches with quality meat, the problem with this particular location is the music is so loud you can't hear yourself think. I personally prefer to listen to podcast while I enjoy my lunch vs going to a live concert venue.