Dunkin' - Florida City

Service was good and fast and very clean good job ladies it was my 1st time

Worse Dunkin donuts ever, this is my second time at this location, this morning the two ladies in the morning shift are horrible people, forget about customer service at this place. Cashier with attitude, didn't even wanted to help me. They made me wait there for several minutes before asking me with a terrible attitude: What do you want ? ?. I love Dunkin donuts, but please remind me not to come to this one ever again

Terrible. I went in this morning to redeem my free iced matcha latte drink. The young skinny girl on the register was all over the place doing other things instead being present, giving me eye contact, while I 'm trying to place my order. The scanner took my points, but the cashier stated that it wasn 't reading on their end and refused to give me my product. I showed her where it took my points and both she and the older stocky lady who was fixing the food n boxing the doughnuts very non chalantly kept telling me there was nothing they could do. That 's a lie. Good Customer Service says, the customer is always right . When the young African American man is there he gives excellent customer service. These 2 ladies working the morning shift on this day are horrible. I tried to help them improve their customer service skills by requesting that they call the manager to honor my points and give me my drink. They refused to do that n told me to call customer service for the app. I asked for the phone number, they couldn 't give me that either. Whoever manages this store needs to reassess their employees, because as long as they keep those 2 individuals on board, business will go down. Now here I am no points n no drink ?

Very rude when I had to go to my car to get my card because they don’t accept 50s to come back in and not get taken care of and my food sat getting cold and the cashier turned around to do something else because she was caught in the weeds I will never recommend this location to anyone and I will not come back until they start addressing these issues

Great workers always have a great personality during my visit nice lady's