Panera Bread - Florence

The food is pretty good the drink selection is good could be a little cleaner and good place to bring your children friendly staff

We were really surprised and wondering if they want to see customers in or not... We came to dinner at 7.. we could not see anyone who welcomes us or serve us. We called someone and wait for a few minutes before a lady came and asked our order. The food and the price could not help. Really disappointed by our first coming...

I normally don't have issues with Panera however today I had some issues with my order, my sandwich specifically. I decided to try the grill cheese sandwich with my cheddar broccoli soup (pick 2) today. I did curbside pick up with this order and the order was ready when I arrived to the store. My cheddar broccoli soup was delicious as usual however my grill cheese sandwich was terrible!! It wasn't even toasted. Could not eat past 1 bite. Very disappointed

Its obvious there is a lack of training. The food was cold and my salad lacked dressing. Definitely not what I have come to expect at Panera. The staff seems in over their heads. I hope they can get some training. They seemed to be good people who work together. The tables and floors were also dirty.

Not a happy customer after this visit. Instead of telling us there were issues with their system we waited for 30 minutes to get our order. The store was not that busy, but other customers came in, ordered, recurved their food and we continued to wait. One customer finally walked up and requested a refund because it was taking too long. After giving the staff our receipt they made our food. The spicy take sandwich was my order and it was terrible!! The picture looks great, but what I received was less than acceptable. If we weren't on the interstate already, I would have turned around and asked for a refund. I ordered the whole version for $11, the chicken was so thin and small it didn't cover the bun. The chicken was dried out, there was little to no sauce or flavor. The worst chicken sandwich I've had in years. The rest of the food was as expected from a Panera. The exterior of the building has trash around it, napkins, food on the ground, empty plastic cups, etc... The bathrooms were also dirty and didn't appear to have been cleaned in a while. The staff were nice and friendly, but it was clear they were struggling with a few issues.