Dunkin' - Florence

Kid-friendliness: Great place to bring your kids for some special 1 of a kind donuts and munchkins

THIS IS FOR MY SISTER RACHEL,FRANKIE YOU BIG BACK NASTY SO CALLED SHIFT LEADER.If I could give NO STARS I would. FRANKIE nasty greasy headed ZERO professionalism had the nerve to tell a PAYING CUSTOMER … MY SISTER that she would only remake her coffee “to make her happy”. I WOULD NEVER RECOMMEND anyone to this location as long as Franklin the turtle works there. She is RUDE DISRESPECTFUL. ZERO CUSTOMER SERVICE. She made my sister cry because of how UNPROFESSIONAL she was/is. It ain’t nobody’s fault she has to make coffee for a living gotta go home smelling like coffee grounds everyday. got the nerve to get nasty with my mom on the phone about it. You big wide back log truck heffer.

The worst Dunkin’ I’ve ever been to . I had an encounter with Frankie and it was HORRIBLE she should not be working in customer service because her attitude is unbelievably rude ! she made my whole day horrible I was in line earlier today and she made me feel like I was less of a human if she didn’t wanna clock in SHE SHOJLD STAY AT HOME

My cousin Rachel came through the drive thru around 9AM and was mistreated very badly by the shift leader Frankie… this ended with my cousin driving off crying all the way home from how they talked about her with her to hear very clearly. This is a very unprofessional shift leader and should be dealt with accordingly because she’s got the worst attitude. TRUST AND BELIEVE that this woman got an attitude with Rachel’s mom when she tried to call about the issue. Fix that RBF queen?

Let me start out by saying the morning shift employees today were incredibly rude talking trash about customers because they messed up the order. Also the shift manger Frankie needs to fix her attitude when talking to customers and she calls herself a manger talking like that very unprofessional if you ask me!