Subway - Festus

This place denied service on 420. Said online orders only, but there able to make sandwiches right in front of my face?

Walked in and was asked if we had a online order, not hi welcome to subway or anything. Told the kid we did not have a online order and was instantly ignored and stood there for 10 minutes while the person at the cash register just stared at us. This is the second time this has happened, manager needs to retrain the employees and teach them customer service skills

Everyone was really friendly and sandwiches were fresh and tasty!! Restaurant was very clean we will be back!!

Immediately, walking in my sister and I were not greeted and the atmosphere was tense. We instantly felt like a problem to the entire. The young lady who started our sandwiches was just downright rude! She kept asking “what do you want” “what does she want”? First of all, she was not at all masking how much didn’t want to be there in her tone of voice, and second, I’m a grown adult perfectly capable of ordering for myself. Shortly after we arrived her friends followed suit, and nearly the entire time we were in there, they had a conversation right over our heads. It was very uncomfortable! Nobody in the store was trying to hide with their faces, or tone of voice, how much they didn’t wanna be there. The young lady previously mentioned was also very rude to a customer with an online order. She had come in to pick up her order, and while she was standing at the counter the girl behind the counter very rudely told her that the order had JUST come and she would just have to wait until the line inside was gone, then before the online order left, the employee stood there, clearly visible, shaking her head, widening, and rolling her eyes. The woman with the online order handled that situation with such grace (I could never). The young lady at the end who checked us out, didn’t seem to know what she was doing, she kept asking if it was our sandwich, but had random bags of chips and drinks on the counter when my sister initially walked up to check out. The overall experience was just terrible. I cannot stress enough how much I will be avoiding this location like the plague.

Avoid this location. Does not serve walk-ins, online orders only.