Baskin-robbins - Federal Way

I went into the baskin Robins at the commons in Federal Way on 6/20/18 at 7:33pm the two girls working were very rude and not very customer server friendly. They had their own music blasting so load I could hear it by the Movie theater in the mall. And the music was very inappropriate their was a little kid in front of me about 8 and the parents had to cover his ears for he couldn?t hear the music. And all they did was smiled and turn it up louder. When I was waiting, the family had all their ice creams I was waiting for 5min after they paid to get helped. The milkshake I bought was water thin and didn?t taste very good. I am very dissatisfied by the customer service there hair was down and there pink spoons spilled on the ground and all they did was pick it back up and threw it in the containing and didn?t threw it away, that?s very unsanitary and how There attitude was very intimidating.

The customer service was SOOO good! I went to this Baskin Robbins on 6/20/18, the two girls handled all of the chaos really well. There were some rude customers that they treated really respectfully! The sundae I ordered was very clean and perfect and tasted amazing! 10/10, really good job girls! If you ever read this.

I came into this Baskin Robbins today at 6:30 and was absolutely amazed by the incredible service and attitude of the workers. I was having a bad day today, and the 3 girls with brown hair working there were so nice. I suddenly felt so much better because the atmosphere of this Baskin Robbins is so heart warming. The girls were cheerful and a pleasure to meet. They recommend some of there favorite flavors to me, including the delicious pralines n ice cream. The place was incredibly busy, but they handled the chaos with dignity and a positive attitude. The girls also added a nice touch to the place by playing their own music. I loved the energy of this Baskin Robins, and the service was incredible.

Asked for a vanilla ice cream w chocolate swirl and was given chocolate with some whitish stuff in it. Girls were rude and not customer service oriented and when told I was hearing impaired they made little effort to accommodate my disability. Will not return there again! Definitely should avoid this place as it is over priced with poor service from teenagers.

Based on my experiences here, the customer service from the employees has been pretty good. The ice cream itself was fine. No issues overall and would return.