Dunkin' - Fairview Heights

My sandwich was awful. I could barely eat it it was so tough. The ice cream was ok but honesty but the waffle bowl (that you have to pay a ridiculous amt to upgrade) was not only stale, but rubbery as well.

First time mobile ordering. Store didn't receive my order. I had proof I sent it and got charged for it. However, in order for me to get my items, I had to reorder. It was a $30 order, too. No customer service. Didn't even pretend to care that I was charged twice. Were not friendly. I was thankful that the Dunkin Donuts customer service online cared and reimbursed me. I won't utilize this location again. There are other options in the area.

Has anyone noticed that this Dunkin’ Donuts never have any donuts? I mean, it’s like every time I come here they’re out. And they never offer to make any more, even though all they have to do is defrost them. Plus, right now you’re forced to go through the drive through and if they don’t have what you want you’re still stuck in the drive through if someone is in front and behind you. It’s very frustrating. Maybe management should realize how much more money they would make if they would actually have the product that they advertise .

I don't normally give 5-star reviews, but I am giving this high rating due to the employees working on 10/2 at 5 PM. There were only two employees on duty due to lack of staff, but they had a positive attitude despite there being nine cars ahead of me when I got there. One of the employees had his arm in a sling. Great work ethic by these two men. Store management needs to recognize these two valuable assets.

The Fairview Heights location never makes sandwiches anymore. The last 4-5 times I've stopped by, I've waiting in line for 30 minutes only to be told at the ordering kiosk that the oven is down or they're too short staffed to make sandwiches. It's not the employees fault as they've always been great. The owner either needs to pay his employees more to properly staff the location or sell to a franchise owner who can provide their customers with Dunkin's menu.