Bruster's Real Ice Cream - Fairfax

Friendly staff, great ice cream! Cold Stone is a thing of the past!

Worst customer service,taste doesn’t worth the hype .Me and my husband drove 20 minutes to try their viral black cherry chocolate ice cream,unfortunately both taste and costumer service are bad, specially I disappointed with the cashier . Only good thing is the atmosphere there are many cool shops around .Side note ,the waffle cone I ordered tastes like it’s been in the store for quite some time,tastes weird ,definitely NOT FRESH as they claim .

We love banana split, but we came here and get a banana split WITHOUT a banana, and a small pice of pretzel like 2”?

The Sea salt caramel toffee ice cream was just ok. The flavors of caramel or salt did not standout. Other than that, service was great.

Called them at 950 to place order as a courtesy to them because I didn't want to be that person that shows up at 959 to order, I was told that they are washing their spoons and couldn't order ..Blown!! I am appalled. Customer service is awful just about everywhere these daysZERO STARS!!