Ikea - Exeter

I cannot believe this restaurant….i think we all know that IKEA produces a great value for money food experience…but the service and waiting time is just unbelievable. My background in hotel and catering management. So…. We wanted a quick snack part way through our journey between Weymouth and Falmouth. …. Two service points on right and left leading to the servery….with one person behind each… this would not be so bad if there was another back room staff topping up the servery bains Marie…. But the poor lady on ours was topping up fish and chips herself. First thing to do to resolve the problem would be to make use of the existing salad bar… we would have been quite happy using a proper salad bar which would have reduced the queue for the hot food…. We saw a manager come out to speak to someone re allergies with her I pad….she should have been out on the front line all the time! I know what the answer to my comments is going to be…..shortages of staff…. Well….with some training you could make use of some of the “shop floor” staff to help at busy times….it is just a bit of thinking outside the box and the service could be improved 100%. The final straw was the payment area….one person for the two serveries my food would have been so much hotter if I did not have to wait for such a long time to pay!

The food was really good. The notice on the table says please take your tray back as this helps keep the cost down. Fair enough. What else keeps the cost down is having few staff. The busiest time of day and one person serving at either side and one person taking the money for both sides. I don’t hold the workers responsible,it is clearly poor management.

Excellent and never disappoints. Cannot visit Ikea without eating the meatballs. Sorry about the photo as was too hungry

Terrible the only food available was Meat Balls and Shrivelled Peas. Staff very unhelpful.Not a very good advert for IKEA they need to up their game

We were early for our meatball lunch so this was my 1st breakfast here. Very well priced. We had a sausage and mushroom bap each. The queue was big. Only two serving but very friendly. Queue for coffee machine too.