The Eton Mess

Worst experience ever. From the moment we arrived it was terrible. The table was sticky. The menu that I received the day prior when confirming our booking wasn’t available. Very few food options and 3 things of the very limited menu wasn’t available. The first salad came and the last person got their food (a cheese platter so no cooking needed) 20 mins after the first person got theirs meaning most people were already finished when she got her food. We ordered truffle fries which never arrived either. The worst part however was when I complained to the manager he raised his voice at me and said no, I was wrong about the menu. That is only during the week (attached see photo of what I received) he was so rude and I was honestly shocked that a manager can act in such a terrible way to a paying customer. I told him that I already complained numerous times to the waiter and he didn’t even walk over and asked if everything was alright. He then said well nobody told him there was a problem (again that’s your team that is not good) when the waiter said no she did tell him there was a complaint. All in all an absolute terrible experience and very disappointed in the manager.

I love this small hotel. Our room was huge. We chose the one with the outdoor patio. It had two windows looking out over a patio. The bathroom was large enough for 2 people and had a beautiful glass roof that allowed for lots of light. I love the decor theme of the dark paint, the coffee bar in the room and the closet was a bit small but sufficient for staying a short time. The bar/restaurant was designed very nicely with dark colors and the couch near the door in front of the fireplace was a fabulous idea. We went twice in a row. The prices are reasonable, and the food was good. We had fish and chips and split it among 2 people. The general manager was there all day and into the night working hard. He was attentive to us and other guests and even filled in as a waiter and bartender when the bar was busy. I love this place and do recommend it for anyone staying in the area. Our room was extremely quiet, and the location was perfect, out of the hustle and bustle of Windsor.

Unfortunately not a great experience for myself and my group. We found the customer service to be non-existent and ultimately would not return nor recommend.

Rooms: 4 Service: 5 Location: 4 Hotel highlights: Quiet, Great value

The manager said we were lied to about the burnt breakfast. It wasn’t the chef it was a member of staff who had to be woken up to cook it at 8.30 am So we had to leave with no breakfast. After I called we were offered £24 refund. It was disgusting. The poor waiter refused to serve us the first one he tried to cook. I asked for scrambled eggs it was a burnt omelette broken up to resemble scrambled eggs. It’s not a hotel it’s a pub with rooms. Very very disappointed after paying £242 for a double room. Never again.