Mcdonald's - Essex

This place is dumb. I sent my child to to get some food as I always do. But she couldn’t even get the food because you need an adult. Supposedly kids where messing around in there and being bad but what does that have to do my kid? It makes no sense. He went to 7-11 and they accept kids

I'm waiting for the food in the parking lot and they never bring it

I walk in after placing a mobile order. Not once was i greeted, asked am i ordering or picking up, or acknowledged in and type way. I’m standing at the counter for about 5 min, i see my food gets made but the manager is so busy gossiping with the employee in drive-thru she doesn’t even know I’m waiting for that for because she acting like she doesn’t see customers walking in the dining room, once the employee tells her she has customers she walk past me so she still down acknowledge me in any way to see why I’m waiting which means I’m waiting for nothing and my food is getting cold. Now here’s where it getting interesting as the manager walks away to take a order the girl in drive-thru gets into a argument with another girl in drive-thru, both are using profanity, loud, and the manager is just so zoned out it’s like she isn’t noticing anything around her. After she takes the order, she finally asks what I’m waiting for i tell her she goes to get it as if it’s just gotten ready but I’ve been standing for 10 min for something I should’ve been in and out for…. My experience was a 2/10, the manager needs to focus on work and not gossiping, people do not wanna walk in waiting extra time when there food was already ready or have to wait 5 extra minutes to order because the person who’s supposed to be taking orders manager is gossiping. Customer service sucks

Threats of violence. AVOID THIS LOCATION! i ordered a frappe, 2x big macs, and fries without salt. When the order went through to the staff an employee scoffed asking the manager who the hell orders fries with no salt? She then added This makes me wanna fight, i wont win but it makes me wanna punch someone . I ordered my fries without salt because of a medical condition and the employee saying these comments wasnt corrected at all. When i grabbed my food i merely said people who have heart disease. That 's who orders fries without salt and left. I cannot believe this happened and infront of a manager, i dont think im going to go back after hearing about how my order makes someone want to get violent towards me. Please correct your staff this should never have happened.

This is my Go-To for Mickey-Dee's.They are not dirty. They care if your food is old and cold, so it never is. If you want real McDonald's ? try this one on BackRiver Neck Rd.