Dunkin' - Essex

Horrible, short staffing the issue. Employees did there best.

Rude and incompetent staff, outdated building, and long wait times for even the simplest order.

Today august 15 2022 I had ordered a coffee roll then waited 1 hour for the staff to just throw it away and no they didn't put it in a bag I payed for it and the person working register didn't ask if I had ordered any thing no I left my monet gone and nofood

I love Dunkin. I go there too much. Everywhere I go in Massachusetts there's a Dunkin donuts. Honestly the coffee and donuts are usually mediocre. But the sausage, egg, and cheese on an English muffin I get is pretty darn good. The edges are crispy andfatty on the sausage.

This is the worst dunkin' donuts i've been to, staff is extremely rude, can never get an order right, building is so outdated and small. this dunkin needs work done on it asap and needs new staff. onetime i ordered online and the lady giving me my itemsyelled at me for using mobile order to skip the line, she proceeded to tell me to never mobile order at this location again.they are so slow and will make others orders even if you have been in there for hours. i'm in shock because of how much thisstore has gone downhill.