Dunkin' - Essex

Man the ppl here are either stressed or don't care. I waited a few minutes while they whirled around to order and then they didn't get my coffee order right. And man is the original blend sweet. Careful if you think your getting a real coffee here. More like sugar and milk with a little coffee.

No one was eating there...such a disappointment as usual???

Employees messed up the order in drive through, went back inside to ask for the missing items, was met with an attitude.. only wanted to my child’s hash browns. The employee named Natalia, told me to go sit down. I was not wanting to sit, I remained standing, she made the food then in a rude manor shoved the bag at me. When I gave my daughter her food she told me she was missing hash browns, I looked at my bag and I was also missing some. 5 instead of 6, I went back inside and asked if the serving size changed, no was the answer , I asked for the missing food. I was immediately met with attitude, the employee slammed another bag into my hands. I asked , why the attitude, and was immediately attacked verbally by her. She yelled and told me I was wrong.. This place has gone so far downhill, the coffee was bad as well.. avoid this place . It was not the first time the staff was extremely unprofessional and rude.

Every time I order from this restaurant, they always seem to forget something. Make sure to check your bag before leaving the store. Additionally, I ordered a cold brew with less ice, but it was basically cold water with all ice. This may be due to staffing shortages, but it still resulted in a less than satisfactory experience for me as a customer.

This restaurant is the most poorly managed Dunkin' Donuts in the area. Mobile orders often have missing items, the drive-thru is unreliable, and there are even times when you can't pick up a walk-in order because the door is locked. It's not worth wasting time waiting in line for coffee at this chaotic establishment.