Chili's Grill - Escondido

The service here just completely sucks and I believe it's due to preconceived attitudes. Anyway. After our order was taken- which the bartender was less than focused... we had to literally wait for him to come back and offer salt, pepper, ketchup, etc. I know it's not a big deal, but where was this guy for us to even have had to wait for these things? Sad.

Our server McChalya Write was the bomb.If you want a Great burger and great service cmon on down.The 3 for me starts with an appetizer,then you pick an entree and your drink.All of this for under $15.00 ....my burger was cooked right med-rare.Chilis is open till 10pm.My friend got Tortilla with Chix had a box to take home..Enjoy! ! Vegetarian options: They hv many kind of salads.Parking: Alot of parking

Late dinner, service was on point, food was cooked as expected and had good flavors. The new mango ice tea with lemonade was excellent.Kid-friendliness: Each table has a tablet for small entanglement.Wheelchair accessibility: Easily accessible from parking and inside of the restaurant.

I came here with my family and friends to have dinner yesterday evening. Our server, Arleth, was quite obnoxious. At first, she showed friendliness through her smile. Other than being able to do the basics of her job such as come to our table and take an order, Arleth lacked any customer service skills and thus her inadequate work ethic led to zero gratuity. The restaurant itself was busy and loud at the time. I noticed she was hard of hearing when taking our order and thus several mistakes were made. The food runners brought to our table several drinks that did not belong to us. When we informed the food runner, she showed signs of irritability as if we asked her to do a job that insulted her. When Arleth took our food order, I had asked questions regarding specific entrees, and she displayed signs of confusion and irritability. Unaware of the reason for the obvious body language and tone of voice, I had a poor perception of her character and ability to conduct her job. Our table became overcrowded after receiving our entrees because of the appetizers still on the table. When Arleth was asked to “take away some of the plates”, her bearing broke and facial expression was poor; you could tell she had an attitude at this point. When she returned, we asked her to take away more plates and she rolled her eyes and smirked. Arleth did not attend to our table throughout the night unless we asked for her although, there was another table behind ours, she still made no effort to. We asked for the check and when she showed us how the check was split, we immediately noticed extra charges and the check was split incorrectly. I asked her “Can we fix this?”. At that moment, Arleth raised her voice, rolled her eyes, smirked and said “Do not talk to me that way, ok?” and ignored my question. I leaned back from how close she was to my personal space. I said, “get me your manager and another server who can close out our check professionally.” Arleth became defensive and said “You’ve been disrespect all night to me.” Being confused concerning the reasoning behind this statement, I conveyed that I no longer wanted to speak to her and that I have been respectful and kind while also requesting of her to do reasonable tasks related to her job. She said “it’s because the way you’re talking to me.” Still confused, I said “If I’m speaking loudly and affirmatively, it’s because it is loud in the restaurant and mistakes were made to our order already. However, please get me your manager. I no longer want to speak to you. If you are unable to conduct things asked of you related to your job, then there is no reason you should be working this job.” She ignored my statement and pleaded with me yet still lacking professionalism. She asked me to explain to her what was wrong with the check and when I did, she stormed off and the manager came. Ultimately, Arleth’ lack of timeliness, professionalism, respect, workplace etiquette, tact, bearing, communication and customer service skills led to her not receiving a tip. Very inappropriate behavior and response from an individual working in a restaurant. Be very cognitive of how you speak to Arleth as there is obvious sensitivity when asked to do her job. Overall, this location needs intervention. The food was cold by the time we received it and the food runners also lacked professional courtesy. Lastly, they failed to conduct the basics and therefore, may fail when given larger tasks. Absolutely the staff could benefit from a customer service, time management and communication classes.

Some great lunch specials and good happy hour. It's a bit loud at the bar because it is right next to the kitchen. Decent casual spot.