Grill'd Erina

I visited a restaurant in Erina for lunch and was disappointed to spend $13 on a dish that consisted of only a piece of meat, two pieces of tomato, a small amount of lettuce, and some mayo. There was no bun or relish, and I was not even offered any extra salad. The lack of food on the plate was a letdown, especially considering the friendly staff.

I have visited this restaurant chain twice now, and both times I had a very average experience. The prices were high for the quality of food and service offered. After being seated at a table and given menus, the focus seemed to shift from customer service to rushing customers to order and pay for their drinks separately. The staff seemed more interested in chatting and listening to loud music than attending to our needs. The food quality was mediocre, with a standard berry salad and side for two people, along with a drink each costing almost $60. We were disappointed to receive only a few overly salty and oily chips in a small basket, along with a simple burger topped with a strange ranch-like relish. Additionally, we had to get our own drinks. After two disappointing visits, I will not be returning to this restaurant and would not recommend it to others. We should have opted for a more casual dining experience like McDonald's, where we could have saved money and received better customer service.

We were instructed to either find a seat or a waiter and someone would take our order, although this was not the typical way to order from the front counter. We decided to go along with it and chose a table to sit at. After waiting for 20 minutes with no one coming to serve us, we decided to leave. This experience was very disappointing as we had previously been to the restaurant and had a very pleasant time, but this time was not the same.

Came for a quick dinner with friends. restaurant was not overly busy and got a table directly. my friend ordered a burger with grilled ananas on it. I ordered a burger and was asked if I wanted to add as extra and I... said yes. eating came out and the grilled ananas lacked my friends burger, asked to repair it and the waiter just brought a fresh piece ananas for the burger. my burger missed the cheese I had sold up and loaded. After my friend already lacked the ananas, I could not complain about my missing cheese. the burgers were fresh and beautiful. only one daunt that they couldn't get the burgers right.

Took the kids here after a movie and was a little disappointed. It was fast service but the food was stone cold. We sat outside and I had to pop back in several times to ask for things (and queue up), whilst a number of...staff stood around talking! Is it that hard to go outside and check on your customers!!!