Baskin-robbins - Ellicott City

Most of the bad reviews here mention the staff and yeah, they aren’t super in-your-face friendly. But I come here frequently and many of the staff recognize me now; they’ll joke with me when I order something different from my usual, they’ve given me free donuts, and maybe most importantly, they always have everything on the menu. There is another local BR/DD that is a complete nightmare compared to this place (I’ll write a separate review of them). All I’ve gotta say is, western expectations that customer service means that they’ll get their butts kissed is overrated. Well-run and efficient goes a long way with me.

SERIOUSLY RUDE!!!!!! I JUST CAME FROM THERE TONIGHT AND IN THE DRIVE THRU I WAS RUSHED WHILE ONLY BEING THERE FOR 2 MINUTES!!! TOLD ME I COULDN'T BE SERVED AND TOLD TO COME INSIDE BECAUSE THERE WAS A TIMER....A TIMER?????? THIS PLACE IS TERRIBLE! WE WERE THE ONLY PEOPLE THERE, AND THEY ACTED LIKE THEY WERE BUSY AND COULDN'T SERVE US! THIS BASKIN ROBBINS IN ELLICOTT CITY NEEDS NEW EMPLOYEES!!! YOU JUST LOST OUR BUSINESS UNTIL YOU FIRE THEM!

I rarely give bad reviews, but this is something else; I went there last night with my friends wanting to get some ice cream, the staff there was so rude and yelled at me when I asked what flavors were available. After we decided on the flavors, the lady charged me for 3 individual scoops instead of the 3 scoop cup $11 instead of $4 for 3 scoops!

Took my family here for ice cream. Wanted to sample a new flavor before ordering the lady behind the counter scoffed and said no samples. Not typical but okay. She proceeded to be impatient, rude, and unclear. Won’t be back and would definitely drive the extra distance to go literally anywhere else. Time for corporate to do a re train at this location.

SHOCKING !!Horrible, Inefficient and Rude staff.The Old lady is an Indian (seems Gujarati) and her family is running this place.She behaved horribly with the way she spoke including the men who worked there, I think they are her children.I could here the mother screaming at them. (Old lady )We were not allowed to have samples. I’ve been having baskin robbins since a child and it’s the first time, my family and I were refused for samples in a rude manner.The quantities given were extremely less and the flavours were not the same in taste.In the whole of America, it’s the first time I’m tasting ice cream which was not at all same in flavour or appearance and that I am unable to taste the samples..I wonder if these illiterates are mixing ice cream with something else for cost cutting or storing inappropriately.The Jamoca Almond Fudge I had felt like I’m having crystallised junk in vanilla.The waffle cones were horrible and soft and tasted weird.I and my entire family who purchased 5 ice creams were shocked as everyone had the same issue.When asked they didn’t even bother to respond properly and made faces and behaved rude. I didn’t make a scene as I was with family but I wanted to make sure I put this reviewIt’s sheer disappointment and ignorance by baskin Robbins not taking any action after multiple instances being reviewed by customers.