Dunkin' - El Paso

It is a 50/50 if the employees are friendly or attentive in the drive thru. And they never pay attention to the rewards I redeem on the app, so I need to remember ALWAYS or just get the full price calculated as I did before. Very irritating.

The lady at the car thru had a terrible attitude today (5:20ish). I asked for a latte and she said they were out. I usually don't get hot drinks, so I asked her what was a cappuccino, and she said the same in a huffy tone. But it's not clear if it's called by something else... After all, she said it was milk and espresso, but you had more foam and everything to say they had no! And so I asked, okay. what hot drinks do you have? She answered Americano, but honestly, why not mention that when someone pulls up and tries to order? Could have saved the whole interaction. We came almost 3 times a week, but after that I doubt we're over again. Went to Krispy Cream and they had one of the best Ghirardelli hot chocolate so many thanks for it!

They're Iced chai latte was absolutely incredible! the flavor and spice were amazing!! I even looked at the Halloween donuts I couldn't afford one so I didn't get one, but they looked really nice!! and cute I hope I can get one next time with another iced chai latte! The atmosphere was very nice quiet and a good place to sit and relax for a while! Music was good in the background felt like a nice little cafe! Thank you very much I look forward to going back! they did get the order wrong since I wanted a hot instead of iced, but I didn't specify so they gave me ice I didn't care considering it was still hot outside and I had to walked over there and the ice chai tasted amazing!! so I made it happy circumstance and enjoyed.

Horrible service. Can’t even make a drink right and 7 people were working. All of them have a bad attitude and no apology for making my drink wrong, do better lol

I'm being generous with my stars. Good donuts. Great coffee. Service? Not so good. Can they greet customers and not act like they're doing a dreadful chore??