El Pollo Loco - El Cajon

We're not here in over 10 years. I had to see the menu there. The Tostada was amazing. It was really fresh food, not fast food.

The chicken was very dry and the pieces were so tiny. The rice was hard as if they had no time to cook it.

Wow. I've been to a lot of el pollo loco a lot of times and this was really really bad. I mean like top 5 worst dining experiences ever. I came here at 6 o'clock on a Monday night, ordered a three piece meal with rice, beans, and an extra side of corn. The chicken was shriveled up and looked like it had been sitting out for two days. It was so dry and nasty it was barely edible. The corn was super dark yellow and old, the salsas were off and not mixed right, but nothing prepared me for the rice. I'm not exaggerating when I say this. The rice literally tasted like straight up urine. I was absolutely starving when I got here but I couldn't finish this food. Straight up nasty. There's no excuse for the level of nastiness here.

Fast service. Great fire roasted chicken. The pollen salads are very delicious!

Worst place to order food from, my wife ordered 2 chicken tostadas salad they gave her the wrong order, she took it in right away and they refused to make her the right order instead decided to argue with her and say she was in the wrong and that it was her fault the order was wrong, the manager then proceeded to start speaking bad about her in Spanish to her employee, my wife tried to repay to get the right order and the manager refused once again to take her order, another employee decided to help her out but they still refused to make her the correct order and didn?t allow her to place a new one, instead they handed her two tostada bowls a side of rice and beans and told her to make them herself. My wife speaks Spanish by the way so she understood everything that was said about her, I can?t believe the level of unprofessionalism displayed by the ?Manager?, we hardly ever eat out and the for reasons like this, and this being my first time here they definitely showed how unethical, disrespectful, and what disgusting display of customer service they have. The mere fact that my wife was not rude to them, she did not raise her voice or start causing a scene, I can?t seem to understand how they feel so entitled to just speak to a customer like that, I will never and I mean never try and eat here ever again and honestly wouldn?t recommend this place to any one . I have to give it a one star but if it were up to me I wouldnt even give them half a star