Dairy Queen Grill Chill - Eden Prairie

Bad customer service. waited in the drive line for 30 minutes to turn 9 o'clock through the restaurant closure. there is no sign on the parking lot where the waiting car orders to inform about 9 o'clock and take on your own risk when around 20:30 o'clock or earlier. could not give up a order because the restaurant does not leave customers inside. for the luck food shops sell good ice, so dq will not have my business. do not expect them to get through the line when they show up at 20:30.

I wish there was a negative star review for this DQ. And I am so sad to say that, because I love DQ. This evening, my husband went for a treat at 8pm. Pulled into the already long line that stretched to the street. This has been normal the past few years due to COVID and they have had their dining room closed. We wait in line for 20 minutes and see someone come outside and tell the third car behind us something and continue to tell the people down the line. Guessing they told them they were closed as they began to leave. We finally get to the ordering window before 8:30 and are greeted by a harsh voice saying ?we are closed?. I tried to explain that we had waited for a half hour and that a person came out and shut the line down a few cars behind us. But the person said the equivalent of ?tough turds? and shut the mic off. During this, I also noticed that even though the lady when she went outside to tell customers they were closed, they did not place a sign or cone in the driveway saying they were closed and the line just continued to grow. It was extremely unprofessional and not customer service minded to close the drive though prior to 8:30 when there is a large red sign on the drive through saying it?s closed at 9pm. I keep telling myself I shouldn?t be upset..it?s just icecream. But honestly, it?s the lack of customer service and actually following business hours posted that really gets me. Never going here again until management changes and gets someone with real customer service experience in there.

Best fast food ever. The burger looked like it does in the ads and taste super good. Rhe staff was really nice

Pretty dirty with overflowing garbages. Picture taken 3/17/22. Ordered a birthday cake for my son online 2 days before his birthday which was never filled when I showed up. Showed them my online confirmation and no one could find a reason why it wasnt made. They provided an alternative cake at a discount, but then spelled his name wrong on it after taking a pretty extensive period of time to fulfill the order while I waited. Gave it two stars because I like DQ icecream.

Not bad the food was decent and warm. I don't know if it's all Dairy Queen's or this one but the portions of grilled chicken were tiny and cost $11. The next time I went I got an itty bitty gravy container for my chicken strips.