Caffe Nero - Eastleigh

I didn't have to wait long to place my order, and I received it quickly, within about 2 minutes of ordering. The mocha frappe was delicious, and I was very happy with the service and the cleanliness of the establishment. The staff were friendly, and I would highly recommend coming here for a drink. I would definitely return to this restaurant if I had the opportunity.

My wife and I stopped here for a mid-morning latte. The staff was nice, friendly, and polite. The cafe was clean and the tables were spotless and not sticky. The toilet had a nice, odor-free atmosphere. The prices were very fair.

Ever had to struggle with a child and a push chair? Nero could not been of more help with warming bottles, making space and helping. Other coffee chains locally, huff and tut at you inconveniencing them their loss and Nero's gain, they have great service. As a Dad with a small child I need all the help and sanctuary that I can get whilst being run ragged over the years by a 6 year old. Kevin, will be sadly missed along with the velvet cake but their great coffee and service makes all the difference when you need to relax and have that break. Occasionally, we throw a dog in to the mix and they are welcoming to well behaved mutts. An oasis amongst the turmoil of chaos that is shopping!

Used this Nero a lot in 2015. Had to get reports processed and sent back to employer on those occasions via their wifi. More recent visit, June 2017, did'nt disappoint, a great Nero with help full staff.

As I catch up on reviews, I find myself reminiscing about my frequent visits to Caffè Nero in Eastleigh, a place my sister and I used to visit religiously—many times a week for months. Sadly, some time ago, we noticed a decline in drink quality, particularly with the coffee. It seemed to be burnt more often than not, resulting in an overwhelming bitterness. While coffee naturally carries a hint of bitterness, there 's a stark difference between the norm and the unfortunate taste of burnt coffee. Given the price of a coffee at a café compared to what you can make at home, one would expect a higher standard of quality, not a drink that needs to be masked with sweet syrups just to be palatable. The tipping point came when, on a fateful day, I ordered my usual drink only to find that, in addition to the recurrent burnt taste, the member of staff had evidently added less syrup than usual. This alteration further diminished the taste I had grown accustomed to. When I pointed out the difference, I was informed that I would need to pay extra for more syrup . It was a simple request—to have the same amount I always had, for the same price I 'd always paid. This encounter left me disheartened, feeling that the customer service did not match the standards I once valued. That day, I made the decision that I couldn 't continue in this pattern—dealing with poor coffee standards, prices that didn 't align with the quality, and on top of it, customer service that demanded more money for maintaining the same standard. I opted for a coffee pod machine and my preferred syrup, allowing me to indulge in good, reasonably priced coffee at my convenience. While I miss the social aspect of the café, the consistent quality and cost-effectiveness of homemade coffee have won me over.