Shades - Eastbourne

Expensive and not great quality, had lasagna which was stodgy and didn't taste great. Didn't bother complaining as you can see from previous reviews they don't deal with complaints professionally. It's a shame because the food used to be good.

The older lady who served us was very nice but the coffee was really awful. I couldn't finish mine. It ranks among the worst I've had.

Used to be a regular here until the rude service got so bad I gave up. Another major issue was often being overcharged. One time in particular when I was here with my daughter. I was overcharged and it turned out they’d charged me for the person in front of me food and drink too !! No apology given, no smile, nothing. All they did was argue the toss with me, even though I was clearly in the right. Even the customer in front was shocked and said it looks like I’m going to have to pay for his too. After I’d sat down the short grey haired older woman and the two younger girls were looking over non stop and whispering together, nudging elbows and laughing loudly in our direction. Felt so uncomfortable we left. Went back the other day, didn’t really want to but thought we’d give it another try and was overcharged by £10.00!! But a refund was not given, was told firmly I should’ve queried it at the till instead of sitting down first. Then got the cold stares from them all again.

They served us half of our order and forgot other half for 30 mins the after standing about serving nobody the saw our number 8 still on table only then did ghey send over thd smoothie and slammed it down on our table never it no apology for the half hour wait not a word disgraceful attitude to customers been here a week of 2 week stay been in there everyday for drinks and cake never again very shoddy service

I stopped here today for a drink and a cake I asked the young lady for a hot choc with out milk as I don’t drink it and was told it has to come with it why they coundnt just put the powder in a cup then just add water simple easy job made hard the young girl that served me didn’t understand it here self they have done it before so why was there a problem this time leave the Young girls to run it it’s when the mature one take over that’s when the problems happen maybe when you have the next staff meeting ask the younger staff members for there feed back from the customers that they get told about the place it’s a shame as it’s in a fantastic location food is good just let down by some members of mature staff