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Bidra med feedbackStayed at the hotel last night. Our stay was perfectly fine, but when we were checking out, an older woman was talking to the front desk person and I overheard the women asking the attendant if the hotel had security camera tapes and the attendant telling her to call the police. We weren't sure what the interaction was all about until we walked to our car and saw her car. The car was up on 4 blocks and all four wheels had been stolen! What upset us the most was how uncaring the attendant at the front desk was. Here were 3 older ladies who had stayed at the hotel and walked out to find their car to find it without wheels and they basically didn't provide any help or support. They were stranded with no car! And, I have heard this type of activity is not a rare occurrence at this hotel. Why would anyone want to stay at a hotel with uncaring staff and a known theft problem? That is not what I want from the hotels that I stay in and I will never stay at this hotel again, but I will continue to stay at other Marriotts as I am a loyal Bonvoy member.
This Courtyard does not seem to be consistent with the standards that I expect from Courtyards in general. Rooms were clean but outdated. The front desk was in disarray with boxes and things stacked everywhere. The front desk was manned sporadically as we came in and out. The lobby has the most unusual and uncomfortable furniture arranged in strange groupings. So while this was a serviceable hotel, it is not something I would try to use again for the money.
The hotel restaurant (The Bistro) had some of the best service I've ever had. Specifically Jason, a server there, went above and beyond for my mom and I- truly making it feel like a 5-star hotel. He was incredibly generous and personable, taking the time to make our stay as pleasant as possible. 12/10 would recommend solely based on Jason's hospitality.
Jason is awesome he has a great personality and goes above and beyond to accommodate you.His food is great, especially the wings and mozzarella cheese flatbread... oh and the garlic bread... Yum ?
Jason is absolutely amazing! I have stayed here for the past 10 days and each night he delivers exceptional service, delicious food, and some of the best hospitality I have ever experienced. I am so impressed!!!! Thank you Jason! You made my experience so special!!!