Ruby's - East Hertfordshire

Been to rubys tonight it never disappoints brought my brothers and there partners tonight. Always feel welcome.meal was outstanding

I felt for the single waiter responsible for seating guests, taking orders and clearing tables clearly too few staff on for a full New Year's Eve and he was run off his feet. After waiting for 30mins without receiving the drinks menu, let alone ordering, we left at 9.15pm. Would not go to the trouble of pre booking a table here again.

What has happened to what once used to be fantastic food from Ruby’s? Our food arrived lukewarm, the chicken was dry, hard contained pieces of bone and gristle. Two meals were sadly inedible.

I booked a table for 8pm as a special treat for my partner we can't go out oftern the last time was for her birthday inJuly. We arrived at 7.50 pm were to sit down in the bar area and wait , 25 minutes later still waiting for a table eventually at 8.30. It took another 20 minutes before someone took our drinks order then we were left another 20 minutes before they took our food order. The food finally arrived and I was shocked it was nothing like the quality i have had before at Ruby's I asked the waiter about the rice that looked dried out rubish and certainly not what it was the many times i have been before he just grumbled at me . The meat wat chewy an several pieces were inedible ans was the narn bread. I will mot be returning to this restaurant which is a shame as i thought it was ok before this experience but no never again!!!!!

Really disappointed! Usually love this place but just had an bad experience this time, even though we booked a table in advance we had to wait for 20 minutes then waited ages to be served, the food was not up to usual standard, we were not offered another drink, dessert or coffee Very disappointed