La Brasserie At The Manor Of Groves

I booked afternoon tea here to celebrate my birthday with my family. There were 13 of us in total. I only booked a fortnight before, and had never in fact visited previously. I was pleasantly surprised, we were seated in the conservatory, with lovely views of the grounds. The staff, service, and food were all excellent. We all had a wonderful time. Thank you so much!

We had lunch here for my sisters birthday. Food was excellent, but service was appalling! We were the only ones in the restaurant and only one other party in the foyer, but service was very slow. I had sachets of mayonnaise almost chucked at me across the table whilst my sister had gotten hers in a small pot. And to top it all we were over charged. Don’t think we’ll be going back.

Restaurant itself is not particularly welcoming, bit cold and soulless. However, the service was really good (it was quiet though) and so was the food. There was nothing particularly exotic, but what we had was well cooked, fresh and had a good balance of flavours. Decent bottle of wine too. Wasn't even particularly expensive either. Breakfast however was awful.

We had the most wonderful experience at the Manor of Groves restaurant on Saturday evening. We were staying at the hotel and had booked dinner, bed and breakfast at a special offer rate. As such we were expecting decent but standard fare. The food was beautiful and well cooked but it was the service that really stood out and is quite unusual these days. From the moment we arrived for our reservation, we were treated like we were special and valued as customers, the staff couldn't have been more attentive. Unfortunately the steaks we ordered for main course which were chargrilled had that really strong chargrilled flavour which overpowered the flavour of the steak. We mentioned this and the young girl immediately asked if we'd like them replaced to which we said yes, that would be lovely. They were taken away and the restaurant manager came straight over to apologise that this had happened and she offered us a complimentary drink as it was going to take 10-15 minutes to cook it all from scratch. This they did by offering to pan fry the steaks instead. The steaks arrived with a couple of extra sides that we hadn't ordered and were cooked to perfection. I cannot compliment the staff enough, I wish I had got their names but they were all wonderful. At breakfast the next morning I heard other members of staff interacting with the guests in much the same way. Congratulations Manor of Groves, you obviously have an excellent way of picking your staff in general or your training is top notch. Keep it up. We'll be back. Thank you for a lovely weekend.

Lovely building a superior room... no hot water. Told the reception team and they just smiled politely. Yes??? And??? Anyway only there for one night so left it at that and had tepid warm showers. Dinner was nice. Drinks rather pricey and the reception area bar was not really ideal for an intimate night out. All open plan and noisy. Overall an average stay.