Mcdonald's - East Cleveland

I ordered using Grubhub, and let me tell you, the Triple Cheeseburger smelled absolutely horrifying—definitely old meat. Also, it looked like they had smashed it on the ground in the store before putting it in the bag. Additionally, I ordered a McChicken with this order, and all I can say is that the cold 6-piece nuggets must be a substitute for the McChicken because that is what was in the bag instead. The fries were cold as well. I don't know why I keep subjecting myself to this location's mistakes, but despite consistently getting my orders wrong each and every time, I continued to order from them. However, after experiencing the horrendous smell of the Triple Cheeseburger, I believe this will be my last time ordering from this location.

Staff is rude. i’m missing sauce more than half of the time. i just pulled up to the drive through and after waiting for 30 minutes and getting to the cashier window the cashier was sitting on their phone. extremely ghetto

I am so, so utterly sick of McDonald's. Every single time I try to go to a McDonald's in the Cleveland area, I have a terrible time. This is the first time I've been to this McDonald's location. They asked me to pull up to the third window. I have been waiting here for ONE HOUR as I've watched 40 cars get their food behind me. I am still sitting here right now. My order was not complex a couple plain cheeseburgers, some nuggets, fries, a bacon quarter pounder pretty standard McDonald's food so what in God's name could possibly be the reason for this? Look, I'm a patient man a very patient man, actually but an HOUR? Are you kidding me? I do not blame the employees. I know they work really hard. I blame the MANAGEMENT and I blame CORPORATE. You simply cannot let this happen. Absolutely unacceptable. I am sick and tired of having experiences like this EVERY time I try to eat McDonald's. You need to change this.

The food was fresh and they actually had their ice cream machines up! Plus the service was actually super great, he was very manner full and said thank you! You don’t get that anymore

I ordered a Big Breakfast and a sausage biscuit meal. I was too concerned that they gave me two Sausage Egg McMuffins that I didn't pay attention that I didn't get syrup or butter for the hotcakes. It was busy but when is a McDonald's not busy? I went inside to get the correct sandwich. It wasn't until I got to my destination that I noticed it was missing syrup and butter. Who eats hotcakes without syrup? I'm upset. I should have known better and triple checked my bag.