Cold Stone Creamery - Eagle River

Ice cream is good of course, but it seems miss managed. The last couple times I have gone in like an hour 15 before closing there is someone stocking and refilling toppings, someone doing online pickups and one person tending to the line out the door. Perhaps closing duties should be done after all the customers are helped….?

I highly recommend staying away from this location. EVERY time that we go, either the blenders are broken, which has happened twice, or the customer service is subpar. This last time, the blender was actually working which was a plus because I always get the milkshakes. This time, there were twins and an adult, I assumed she was the manager. There was a line out the door. We waited over 20 min before being seen, not the problem, but when we got to the front, they said that there were out of milk ... Carrs is right across the street. They also had horrible customer service and the adult did not want to manage the store. The twins just bypassed the order until one of them finally pulled out the last bit of milk, about a cup and tried to make a shake for both my husband and myself. They were still rude. I recommemd going to wild scoops. Marble slab, the grocery store, the convenient store... anywhere other than this location. I wouldn't be surprised if they go out of business.

Delicious! The girls there were so polite, and the place was packed. The line was out the door and we were waited on within 20 min. Awesome job girls!

If you want ice cream then order online to pickup. We stood for 20mins and watched as they filled online orders instead of helping customers in the store. We left and went to Carrs.

Waited patiently in line tonight for almost 20 minutes to order a milkshake only to be told all of the blenders were broken. Really?