Rainbow Palace - Dudley

Set meal is good value for money and the service was very good. It was really cold in the restaurant and there was no heating on. I had to wrap my coat around my legs. Been going for years and never had a bad meal, hence we keep going back. However the place really needs updating, it is looking very shabby and the ladies loos are very bad, tatty, untidy and not too clean either.

Yes great atmosphere. Great staff, good service, clean tidy friendly. Local to us too, a bonus. Great place to eat

This was the first occasion that my family had visited these premises to enjoy an evening meal. However there was no initial warm welcome by the staff and were directed to our table where we ordered our meal and drinks. The food was excellent and presented well but it was truly noticeable that the staff were not happy to be serving you and they never asked anyone of five of us in the party if the food supplied was alright and appeared to ignore our table for further drinks etc. We had to ask for our bill numerous times and had to wait a while before it was presented to us to pay. Such was our concern by the staffs behaviour we asked to speak to the manager to give them feedback so that the staff could have training in customer service but were informed that there was no manager on duty that evening. Even on our way out the staff ignored us instead of thanking us for our custom which is a pity, as you don't get a second chance to make a first impression and as a result will certainly lose our future custom.

Table was nicely laid out, and the staff were friendly, they do a good set menu, and that's what we went for, starters were a little small,but the mains were very nice and plentiful, what spoilt the night was, as the desserts were served, we were also given the bill,and told that they needed the table in 15 minutes so instead of finishing the night with a coffee and a catch up, we had to eat and pay, then move on,pity.

Attended here with a big group for a birthday, so first of all we was put in the back room which I liked due to having a few children with us so it was more private but.. I think they forgot about us most of the time). We had to keep going up the front of the restaurant to tell them we was ready to order drinks, then someone went down to let them know we was ready to order food to, we basically didn’t have table service. Once we received our food this was the best part of the night as the food was so nice! They should have put a member of staff to attend the courtyard bar as they only took one drink order the whole time us being there. Which would obviously mean the business would be having a loss of revenue.