Dunkin' Donuts - Dracut

This location is decent. There are times, especially Saturday mornings, where it gets a little hectic and orders are backed up. Most of the time there are coffee runners that are listening to your order and start making it (or writing on the cups) while you 're ordering. Ordering on the go is my favorite thing, and I walk in and it 's quicker than drive thru. Speaking of which, drive thru is always busy in the mornings. Looks a lot nicer and updated since the renovation. Everyone there is pleasant and courteous.

Asked for ised macchiato. Paid 3.84. Has handed this. When i questioned if it was right i was yelled at. Another iced macchiato made with all milk and a splash of coffee. Why cant u ppl just brew 2 shots of espresso . Another visit good espresso flavor filled with ice

I live 2 minutes from this place,never again will I step foot inside. The remodle looks great but the service is ridiculously slow. I don't blame lack of help. Today they had plenty of help,they need to figure out what needs to be done. Prioritize the help don't crowd them. Needs new management

This is probably the cleanest, most curtious, product availability of most of the Dunkins locations near by.

I worked in the service industry so I never make a fuss when mistakes are made. This is good because this particular location has screwed up literally every single order in some way. This morning the cashier handed me my coffee with the lid loose and spilled scalding hot coffee all over my hand. Then when I asked her to get another one she laughed and said why. The “manager” said I’d have to contact corporate. Still waiting on that refund. Wow