Popeyes Louisiana Kitchen - Dover

When I read the review, i was thinking should i go there? . But when I went there，the people there- name is Louis（maybe my spelling is not correct)-is super friendly and nice. Thanks for his help. The food is very fresh. I will come back.

Was scrolling through my camera roll and saw the pictures from my visit on May 21, 2022. Very dissatisfied with the food received. I guess they were running out of fries and mixed it with shoestring fries. My kids didn't even want it after seeing that. That wasn't right. The visit before that I had an issue with old shrimp and chicken. I will not patronize this location again.

Even though It was really busy and my order took long to come out. I can said, that I never saw a manager walking by each table and asking if everything was ok. You see that type of service in upscale restaurant. I couldn’t take his name, I know is a Latino man, but thank you so much for checking on the customer. I wish all manager can do the same thing. Great job.

I used to order from this location a few times a month, but after my last experience here, I don’t intend to do business with this store ever again. This first portion of the review is about Doordash: if you wish to hear about the experience I had attempting to get a replacement order from this store, please scroll until you see “They refused to even attempt to make another order”. My friend and I had a craving for some Popeyes Chicken and ordered promptly at 11:59am so that the order (which was to be provided by Doordash would arrive by 12:45 at the latest. We placed our order (which added up to about 40 dollars after delivery fees and waited. After an hour, I began to feel quite concerned as to the whereabouts of my order, so I called the driver. No answer. So, I called Doordash Customer Service and they were understanding, apologetic and offered two options: 1. to call the restaurant and have them make a new order to be delivered ASAP or 2. to request a refund. Given that an hour and forty minutes had now gone by since I had placed my order and we were still hungry, I decided to go with Option 1. After another ten minutes on hold with Doordash, the representative informed me that the restaurant would not accommodate my request. They refused to even attempt to make another order. Peak lunch hours are often from 12:00pm to 2:00pm. It starts to fizzle out after 2:30pm. I know this because I have worked in fast food and the food service industry before. By 3:00 (the time it was when I finished up with Doordash and spoke to a Popeyes Customer Service rep, who, by the way, was also very friendly and is the only reason I awarded an extra star , the business is slow until 5:00 when the dinner rush begins. This location has lost my business permanently. To insult me, the customer, by refusing to accommodate nor offer a reasonable excuse as to why you can’t do so is the complete opposite of customer service. This review is not an attack on the employees. I’m almost certain they’re not being paid enough as it is. However, I encourage management at this location to take this review very personally. You are a failure to your profession and should be removed from your position as soon as possible for basically implying that I’m a thief when you failed to deliver a product that I paid for.

Complete incompetence. Ordered a few times, always an issue. Wrong food, dried out, spoiled coleslaw, or missing food. Today is the final order I will ever get from this place. Last time they left out half the order. The time before that they gave completely wrong food. Today the tenders were paper thin with just breading. We are done with this place