Cartelli's North End Pizza Pasta

Though I love the food, the ordering process for take-out in the evening sucks. In the middle of placing my online order it kicked me off.. can't call to place an order either. I'm hungry ?

Been there frequently since moving to the area. They only get the order right about half the time and the customer service is deplorable when they do mess up and have to answer for it. The last pizza I ordered there was really burnt and inedible. It's a shame they have the tools to do so much better but it seems like the people they employ just don't really care. Anyway decided not to order here anymore after too many bad experiences with orders being wrong and terrible customer service. The cost isn't worth the hassle, unfortunately.

This place offers some of the best food on a good day, but on busy nights, it falls short. There is a complete lack of accountability and responsibility. This is a restaurant that makes mistakes and makes you, the customer, pay for them because they are busy. This raises concerns about the level of service at Cartellis. How is this fine Italian dining? Is this how repeat customers are treated? The lack of communication, rush tactics, and subpar quality paint a regrettable picture. It 's a shame that such a promising establishment falls short in delivering a consistently positive experience.I 've ordered from here 6 times in the past 2 months, and 3 times they 've messed up my order. So, 50% of the time, they get it right, and the best the front-of-house (FOH) staff can offer is I 'm sorry. The first order I picked up from Cartellis ended up being the wrong pizza, which I didn 't realize until I had driven home. When I called to inform them of this error, they straight up responded, We know. We realized when that person came to pick it up. Do you want to keep that one? I responded that I didn 't like the toppings, drove back with the untouched pizza. They took it back, giving me the correct one. Cartellis knew they gave me the wrong pizza and never called to inform me, hoping I would just accept it. I ended up picking up a cold pizza with no accommodation for the error on their end. They couldn 't even warm it? I was ready to write them off, but then I tasted their Caesar dressing. It is phenomenal. This dressing hits your taste buds, and there is an explosion of UMAMI! The dressing saved them.The second time they messed up was when I ordered a chicken Caesar salad, and it was entered with no chicken. No problem, it is easily written off.Tonight 's third time shows how gross their service is on multiple levels. I ordered a pizza and two tubs of their Caesar dressing. They called me 10 minutes after ordering, but unfortunately, I missed it while driving. I returned their call in the parking lot, and they informed me that due to their low stock of Caesar dressing, they could only give me the smallest container, but I could buy as many as I like. I made this trip for the two containers of dressing and ordered a pizza to make it more worthwhile. I inquired about the status of the pizza, expressing my desire to cancel the order if possible. The response was, THE PIZZA IS DONE. What Cartellis didn 't realize is that I had just parked. After paying, I was told my pizza was getting prepped to go. I stood there and watched a pizza that looked like what I ordered go into the oven. I waited for 16 minutes for my pizza to cook. Twice, FOH staff spoke to the man at the oven with him, looking in my direction. When I got the pizza, I explained that I had a problem with the lie that had transpired. Cartellis wanted to save the sale at my expense. All I got was, I 'm sorry; we 're busy, and your pizza just came out hot and fresh. I had to ask, Are you willing to do anything for the inconvenience? FOH went to the manager, and they deliberated for 7 minutes. The manager came to the register, visibly upset, didn 't acknowledge me waiting at the wall, and when I approached the register, she defended that the pizza was made within the 30-minute time frame quoted. She said that this one time, they will take care of it. I had been inside Cartellis for 26 minutes before I left.See the pictures of the pizza that they reluctantly refunded. The other pizza is also a well-done pizza on a normal day. I 'd love for them to acknowledge that they either A. In good faith, rushed this pizza, and due to the rush, it turned out this way, and in turn should be remade or refunded or B. In retaliation for my displeasure, they intentionally overcooked it in spite. I got a free pizza, but it was blackened. The pizza is burnt and acrid because it is so burnt. I would have walked out of there with a blackened pizza and

Ordered takeout on a Friday night. 2 large pizzas were ready in 20 minutes and they were delicious!

Small place with good food, the meatball app was great. Called at 6pm on a Saturday, got us right in. Usually very busy that was unusual.