Fleur De Lys - Didcot

Normally would give this pub a great review but unfortunately due to one member of staff running it on this occasion I was unable to even have a portion of chips. I was rudely told that if I hadn’t booked a table I couldn’t order any food. This pub is normally very accommodating even if you haven’t booked for side dishes or snacks outside. Unfortunately Sarah red hair) is incredibly unprofessional and unwelcoming, this is such a shame and something needs to be done about it as I’m not the only person who feels like this.

Met up with other members of my family on Sunday (24th). It was a year ago my older brother got married, so we chose to have dinner here Service at the bar was prompt, no issues there I had studied the menu on the pub's website, so I was pretty certain of what I was going to order The Scotch egg starter was very tasty, and quite substantial in itself. No issues there either I went for the roast lamb dinner. The Yorkshire puddings were huge nearly the size of the old cooling towers at Didcot Power Station! The lamb was both tender and succulent, and the veggies were perfectly cooked, Al dente, just how I like them! Full of flavour For afters, the blackberry apple pie with ice cream was to absolutely die for. Definitely no issues with that either In actual fact, there was nothing at all to find fault with, and I will very happily eat here again Well done to all

Total credit to all the staff last night that we working in very hot conditions but still pulled off amazing meals and service. There were five of us in our party and nothing was too much trouble even though it was clearly very busy. Fantastic menu, so much to choose from and all cooked beautifully. All of our party said how delicious the food was. A special thanks to Emilia our waitress who made sure that we had everything we wanted and needed. You are a credit to the team.

The team at The Fleur went above and beyond to make our group of ten feel very at ease last night. The service was prompt, the food delicious. A very good night was had by all. Thanks to everyone who made this happen.

A family Birthday celebration, for which we chose The Fleur as had previously enjoyed visits over the years. However, the poor service, lack of communication and unappetising food spoilt this particular evening. Spoke with the Manager at the end of the evening whilst paying and was emphatically assured that the landlord would respond to our feedback the next day. We waited a week without any response so decided to email the landlord. Issues below. • Three inexperienced schoolgirls appeared to be running the floor, or trying to, without anyone more experienced to take control and oversee the restaurant. Manager seemed caught up with serving drinks at bar. • As soon as my elderly Mother and I walked through the door, we were pounced on and asked what we wanted to drink (we were still standing up with our coats/bags in our hands . I hadn 't even said hello to the rest of my family let alone knew what I wanted to drink. Once we had ordered our drinks, the wait thereafter was very long. • Meals were ordered and after another extremely lengthy wait, one meal was put down in front a member of our party. She was just about to put condiments on her food when the plate was snatched away and the waitress said, oh my God, I 've given it to the wrong table – I question whether this should this have been removed and given to another customer infection control? Again, yet another wait ensued for the correct meals to be delivered. • The website menu had not been updated to reflect the current choice on offer, which was frustrating as my Mother wanted to take her time at home to choose her meal, although we accept slight variations are inevitable. • The cod dish (described on the menu as ‘Pan Fried Cod, New Potatoes and a White Wine and Pea Sauce was overcooked and very dry (grey, limp skin , sat on what looked like a puddle of pea soup. I had three tiny halves of new potato in my plate (a serving? – that’s it. I had to eat slowly so I didn’t finish the meal in three mouthfuls. Three of our party were unwell during the night (one who was vomiting that night – maybe her frozen scampi was not cooked sufficiently . • I did not voice my dissatisfaction as I did not wish to spoil the Birthday meal. When the waitress came and asked if everything was okay with the food, she looked directly at one person only and when he answered yes, scurried away without asking the rest of the table. I had my mouth open to ask for an actual serving of potatoes (rather than a tiny garnish but she had gone. • We had finished our meals, then waited, and waited, and waited for the plates to be cleared. Eventually a waitress came and cleared the plates, sighing as she did so. • A Birthday cake was taken to staff at the bar area and I asked if the cake could be brought out with coffees as a surprise. I was told that this was fine. A waitress then came to the table asking when shall I bring the cake out? in front the guest who’s Birthday it was. Surprise ruined. • We ordered three coffees and ice creams, neither of which came. The cake didn 't come. We waited and waited . . . • As the child in our party was becoming tired and fractious (she was looking forward to her ice cream , we cancelled the coffees, ice cream and cake, paid and left. I understand the pub was extremely busy on that night. However, employing three schoolgirls to run the floor when, in fact, experienced, efficient and knowledgeable staff are needed says a lot. Money saving? We were assured by the Manager that the landlord would respond to our feedback the next day. No response was forthcoming, maybe they were hoping we’d just forget all about it. Had the landlord taken our comments on board, apologised and offered us a refund, then we would have continued to use The Fleur for gatherings as we have done for many years. We understand hiccups happen. However, given the lack of any response as promised, until we emailed, and a lack lustre, defensive reply to our email, it was evident they weren’t really bothered, so we won’t be returning or recommending. They’ve lost loyal, local custom unnecessarily.