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Bidra med feedbackThe good: really nice rooms, great water pressure, felt safe and clean The bad: you desperately need more people for the front desk and baggage check. Arrival last nite you only had one person on and it took far too long. Tonight when i came back for my suitcase no bellman anywhere ... even when paged ...a line at least 50 customers long waiting to check in and only 2 people working. I needed to raise a significant stink to get my suitcase (and i could have missed my plane) The lack of personnel is atrocious. It is imppssible to recommend the hotel given the front desk staffing issues
I called in to report their engineers smoking Marijuana on their lunch breaks and other craziness but idk if they do drug screenings or not but geesh. They deal with heavy machinery and they're Engineers smoking Marijuana. Scary!
We checked in on Saturday night. The ladies at the desk were very busy at about 4:30 but smiled helped everyone to get checked in quickly. The room was on the 28th floor facing the city. It was clean. I was a housekeeping manager at Marriott when I lived in Florida so believe me I looked it was top notch. Everything worked in the room. It was a quick walk to the casino the liquor store. Uber was easy to use fast as the lady at the desk recommended for us to use to get to dinner. It was a present stay I hope to come back.
We stayed here for a weekend in November, in a deluxe room, king bed with a view of the city. The room was clean, modern, walk in shower, floor to ceiling window overlooking the city. There was a coffee maker, refrigerator, closet, safe, chair to sit in, desk. You needed your room key to access the floors above the lobby bridge walking over the road. Hotel is attached to the casino so easy access to that! We will return!!!
I’ll start by covering the highlights: the hotel was nicely updated and rooms had an upscale feel with their design. We had a a corner king room; the bed was very comfortable as were the pillows. Spacious bathroom shower. Room was clean and all staff we encountered were pleasant. Areas for improvement: there is no restaurant on site at the hotel proper or room service, so no breakfast was available nearby. This was disappointing as we checked out and found a restaurant on our way home (only stayed one night). The coffee maker in the room only had decaf coffee and a tea for choices; no regular coffee to be found. Elevators were dirty and the parking garage was disgustingly dirty. The trash cans in the parking lot were so gross and there was trash strewn about. Yes, this connects to the casino of course but the hotel is separate. Food choices at the casino weren’t exciting so we went offsite for dinner. Casino smelled of smoke (both cigarette and marijuana) and was such a confusing maze. This hotel would be perfect for a bachelor party or a guys’ weekend away, but not a place for a romantic weekend at all. I don’t think I’d go back unless they upgraded for a restaurant and breakfast onsite, a coffee shop onsite and maybe some nice spa amenities. I’m sure Detroit has some better options for a romantic weekend away than this location.