Williams Chicken - DeSoto

I went to order lunch. Decided to go in lobby. When I walked in NOBODY SAID NOTHING. there were 5 employees in the back. The cook, a young girl wondering around, an older woman yelling at the cook. Another woman at the drive thru taking orders andsending customers to park, while food was ready and just sitting. And an older male employee who was soupose to be takingorders, buying lawn mower equipment or something outside. I waited 5 min, nothing. So I say, HI CAN I ORDER AT WINDOW INSIDE. Hell must of been speaking another language, cause no one said nothing. So now I'm just standing, the older lady yelling at thecook. Looks at me and proceed to yell at the cook again, TELL THE GUY OUTSIDE HE GOT A ORDER At THE WINDOW. HE OUTSIDE BUYINGLAWN EQUIPMENT. Still no one even said a half a word to me. I wait and wait another 4 mins. Really wanted that fresh friedchicken just sitting not getting served/. Said f it and went across to Popeyes. Poor customer service. Someone could have saidHi be with you in a min, or please go through drive thru. Nothing

I'm a huge fan of Williams Chicken. I've eaten at every single one in the DFW area. This place was the worst! This location is NOT marinating at all!! Corporate wants the locations to marinate for 24 hours in a buttermilk/salt brine. If they don'tmarinate it's tasteless well the flour breading is still ok but it's not enough trust me. Their fries were not even salted, justplain jane fried potato. Lesson learned

Clean Location, Friendly Staff, my first time ever eating Williams Chicken. My experience was NOT a bad one at all. Ms. Tangie (STORE 29) gave me some insight about the menu, assured me everything was hot fresh, and told me I would be pleased. I will say, my food was hot, fresh, and tasteful. Next I visit Dallas I will stopping back by. Thank You Ms. Tangie for making my visit a pleasant one. Your Awesome!

The chicken here is very mid, it’s like they don’t even marinate the chicken, the Illinois location is The BEST! I never have to deal with attitudes there. Desoto just don’t have any good chain restaurants. The mom and pops spots are worth itFood: 2/5

If I could give this establishment a zero for customer service I would. When you go in and ask about your order because so many people who came in after us, my mom was told “you go back to the truck, here yo order come.” You should never talk to your customer like that and talk crazy to them when they ask for a refund.Service: 1/5