Whataburger - DeSoto

I had a terrible experience having to drive back to pick up the correct order. When I returned, the burger was undercooked and the chili cheese fries were old and stale. I plan on informing your general manager about this as it is completely unacceptable to mess with people's food, especially mine.

I ordered two Double Meat Whataburger Junior Combo Meals with the limited White Chocolate Raspberry Shakes. They only gave me one of the shakes initially and said the other would be ready in 10 minutes, but it wasn't. By the time the second shake was ready, our food had gotten cold. I asked for complimentary fries but the manager refused. In the end, I had to microwave our food myself. The manager should have waited to give us our complete order instead of rushing us through. I was very disappointed with the service.

The food is cooked to order, but unfortunately, the Meat fries are never served hot, they are always at room temperature. You can tell right away when the cheese doesn't melt onto the patty before you even take your first bite.

This location was under renovation. Whataburger strives to provide the very best for their customers.

I've been through the drive twice and both times the employees were rude. One of them barely gave me my stuff, so basically I had to open my door to get it? the other one I sat in the window for ten minutes, then I said hello to the opponent and employees rudely said to wait... I mean, come on y'all.. It's called customer service... my order at 11:31 wait 15 minutes now for a burger and pommes... watch while all cars behind me with their orders.... Must be better