Scoops Express - Derby

We are regular customers of Scoops and usually order through JustEat or UberEats without any issues. However, this time we decided to pay cash and ordered directly from the store. Despite calling twice, we did not receive an apology for the slow service. We waited 1 hour and 30 minutes for our 4 desserts, which is the longest wait we've ever experienced. It was late on a Sunday night, and we have ordered at that time before without any problems. We recommend ordering through JustEat or UberEats for faster service.

Scoops I called you giving you a chance to sort this out and your manager said he would call me back, You didnt so youve been reported to Food Standards, JustEat, Deliveroo as well as the local council, hopefully you dont sell food that can kill again

Yesterday, 8 friends got together at Scoops for a meal. The food in terms of quality and portion sizes was excellent. The service in terms of timelines and attentiveness was amazing. We left very happy and for once completely full and content. Scoops is a hidden gem, make sure you enjoy the experience.

Very nice desserts, recommended this place to friends and family, very good service and felt welcomed

Ordered a large scoops special pizza, strawberry crepe, and a concrete slab with custard. The pizza was cold and my partner didn’t end up eating this at all and it didn’t taste nice. The strawberry crepe was cold and the chilli sauce had leaked into the vanilla ice cream I ordered with it. Strawberries weren’t juicy at all! And lastly the concrete slab was not a concrete slab it was a chocolate sponge cake and was cold so we were disappointed as not had this desert since school. Customer service was good, food came early but the quality was lacking unfortunately. It’s a shame because I know scoops can do high quality food and desert.