Sainsbury's - Derby

This is my local Sainsburys store. It is very convenient for shopping, however, I dread using the Ladies restroom at the end of a shopping trip at the retail park. The paper roll dispensers are often detached from the wall, with the paper roll on the floor. The toilets are filthy with discarded paper on the floor and the hand dryer is often out of order. I am disappointed that there is no paper towel dispenser for hand drying. The lack of maintenance and cleanliness in the restroom is concerning for public health and safety. I have decided to go to another Sainsburys store with higher standards for cleanliness. It is important for the Kingsway Housekeeping Management to address these issues for the comfort and safety of their customers.

I will not be returning to the coffee shop, now an Argos store, as it took me 2 hours to leave the car park due to road works and traffic.

The restaurant was closed for a long time due to lockdown, but now that it's open, the experience was dreadful. I was shouted at to do track and trace instead of politely asked. I had to go back multiple times for sugar and a fork for my cake. The disinterested staff need retraining on customer service and welcoming patrons back warmly.

Visited yesterday and the customer service was so bad the women on the till was so rude and no smile the waiting times were crazy and I Defo won’t be visiting here again

Food is delicious especially the fish and chips and the bangers and mash. The staff are great. Unfortunately yesterday the tables were filthy and we struggled to find a clean one. There was food scattered on the floor which wasn't being cleaned immediately surely this should be the case as it would attract vermin! Clearly understaffed as when my mate wanted to be served there were no staff at the counter at 3pm as they were all at the back washing up. Please make it a priority to keep the floor and tables clean, not with dirty dishes on the table which I had to move. Plus where has the spicy bean burger gone?