Annie's Burger Shack Derby

Went today as a family for my sisters birthday and we had the nicest time the staff couldn’t do enough for us and the food was incredible every burger was absolutely delicious and the sides was so nice was a little disappointed that there was no wings but this isn’t something that can be helped if they haven’t got the stock then so be it

Really, really disappointing have happy memories of fine burgers at the Nottingham branch, but that was pre Covid and time has taken it's toll sadly: plus point nice meaty burger. Bad point everything else: completely awful dry and tasteless bun and the toppings had zero flavour. Onion rings unforgiveable bought in and had a weird aftertaste! This is a burger restaurant onion rings are easy to make and homemade can be the highlight. Used to he a good beer choice as well, but now safe and boring. Must also mention that the server was bright and welcoming and I can only admire how she keeps that going whilst having to serve that food.

Would never go again after a series of awful visits a few years ago with hair in my food and missing food. Hoped it would be better but it has gotten worse. Arrived to over hear a member of staff saying they wouldn 't do anymore cocktails as they 'd had enough. I was about to order a cocktail and was on my works Christmas do ready to spend. Later on I asked for a floater drink and was told in a less than professional manner 'only drafts and spirits tonight '. Blunt and quite frankly it all came across as lazy. Table was an hour late too. My food was burnt but I didn’t want to eat at a different time to my party so I returned the last third of it and mentioned it as some feedback. The person who served me said we welcome any positive or negative feedback and was so cheerful, it was completely inappropriate for the situation. It came across as she couldn 't care less. I could have just said I was pregnant. It was so fake. Quite frankly it is not hard as a chef to see something is burnt and decline to send it out. We pre ordered our desserts which were unavailable a months notice for Christmas pudding? They last for months. Such a shame as if it all worked, it would be a great place to eat and the idea of it is excellent. Don 't bother going is my advice. You 'll get better at McDonalds... including the service.

My husband had been to Annies previously and really enjoyed it so we decided to take advantage of the ‘Home Alone’ screening and have a ‘birthday’ burger lunch with the family. It is a beautiful building and we really enjoyed our time there and the atmosphere. The food was lovely and the staff were well organised for saying they only had 2 x front of house staff, they tried their best and worked very hard to keep the wheels turning. Overall we were impressed with the surrounding, food (thanks chef! and how dedicated and hard working the staff were and we will be back.

Waited over 45 mins for our food to then be told our food would be another 30 mins least as kitchen was very busy and would we like more drinks and more drinks etc, after a further 50 mins waiting I asked could you please let me know what's happening with the food as would have to leave soon to attend a gig that I was due to be at, food arrived Cold , burger was hard as concrete and salad was stale, bread was also stale , staff did not seem to care , also very dirty in toilets and generally run down , Its a real shame and I deffo won't be going back as service was shoddy and food was aweful