Sonic Drive-in - Denton

I got chickens from here and almost immediately was thrown up and had stomach cramps. No chicken!

I am posting here since Sonic doesn’t care to reach out regarding their poor customer service at this location.I am disappointed with the service I received. I placed a Sonic mobile order at 11:49am 9/07/22. I was that far from the sonic and arrived shortly and checked in on the app putting in stall 20. I saw my name popped up on the stall screen and proceeded to wait. All I ordered was a medium drink and a pretzel twist. It took about 20minutes before I received my order. I had to press the button and ask if my order was being made. It did not appear that busy at all due to not seeing very many cars in the stalls. They came out and handed me my food and I immediately checked it. There was no cheese dip in the bag for my pretzel so I called out saying there should have been some with it. She comes back out hands it to me and walks off. No apology or nothing. The cheese dip sauce she gave me was so cold I could barely dip my pretzel (not sure if that was on purpose or not). I was on my lunch break and they took a huge chunk of that time from me. I also noticed my receipt was reprinted so they either gave my meal to someone else or failed to even notice the order existed. Very disappointed and will more than likely not be visiting this location again due to the poor service and poor customer service.

I am posting here since Sonic doesn’t care to reach out regarding their poor customer service at this location.I am disappointed with the service I received. I placed a Sonic mobile order at 11:49am 9/07/22. I was that far from the sonic and arrived shortly and checked in on the app putting in stall 20. I saw my name popped up on the stall screen and proceeded to wait. All I ordered was a medium drink and a pretzel twist. It took about 20minutes before I received my order. I had to press the button and ask if my order was being made. It did not appear that busy at all due to not seeing very many cars in the stalls. They came out and handed me my food and I immediately checked it. There was no cheese dip in the bag for my pretzel so I called out saying there should have been some with it. She comes back out hands it to me and walks off. No apology or nothing. The cheese dip sauce she gave me was so cold I could barely dip my pretzel (not sure if that was on purpose or not). I was on my lunch break and they took a huge chunk of that time from me. I also noticed my receipt was reprinted so they either gave my meal to someone else or failed to even notice the order existed. Very disappointed and will more than likely not be visiting this location again due to the poor service and poor customer service.

This location has friendly staff and one even came out to assist with the order when the kiosk display was not working properly (would not allow us to leave a tip via the kiosk).The food was average the hamburger did not taste fresh, like the patty had been sitting for some time. The Tater Tots left a greasy nasty taste after eating them. The cheese sticks and ice cream were great.

I ordered ahead for pickup and got a big red and those Cinnabon bites and they were so good. I ordered three and that was more than enough. They're very rich and sweet ?