McDonald's - Delta

Everytime I TRY to go here, it’s like their drive thru is for staff entertainment. What do I mean by that? There is TWO drive thru lanes. It’s been my experience EVERY SINGLE TIME that only one seems to be for service.No matter which lane I choose, the other one will have on average 3 cars go through, and I’m either still waiting for them to greet me, or behind the car(like just ten minutes ago)in front of me also sitting there waiting for someone to acknowledge them. As I have done many times in the past, I got frustrated and got out of line and left I subsequently drove to the one on Scott Road and 86 and was served right away and done. I am home now, have eaten my food,but I honestly think that driver that was ahead of me there is probably still sitting there as the line grows behind him. Everytime I go here I say to myself, “Will I get through this time before I can go home and make a full breakfast myself by the time they acknowledge me?” Tried today to give them another chance…nope. I have decided that I am N-E-V-E-R going to this location again. It just starts my morning out being angry.They also charge MORE for the same meal I get 16 blocks away up Scott Road. I think I know why. They have to recoup their losses from how many people that don’t go there because of their lousy service.

Lousy service staff unfriendly attitude they just don't seem to care the attitude is pandemic in location it affects all levels lack of training nobody seems to know job description

Is there no training at scottsdale McDonald’s anymore? When I was growing up Scottsdale McDonald’s had some standards.I Ordered the McCrispy today. $8.10 for just the burger! I so wish I would have taken a picture before I drove back to the restaurant and demanded my money back. The inside of the bun was burnt black, and I mean totally black, I wouldn’t even feed it to my dog . The chicken itself was hard, way over cooked Dried out, there was half a tomato that had been cut in a quarter it wasn’t even on the burger, it was in the box. For a new burger that they’re trying to promote you would think the presentation would be better. I showed it to the guy at the counter and said would you eat this, you could tell by the look on his face he did not know what to say. no apologies nothing, just said I’ll refund your money. I don’t know how many times I’ve got undercooked fries from this McDonald’s at Scottsdale. I will never make the mistake of eating there ever again. No quality control whatsoever!

Staff members are rude, tables are dirty, sub zero customer service. One food handler rubbed his nose with gloved hands and did not change gloves. At that point I walked out. Never again, this one is not safe.

This place is horrible, bad service and workers with bad attitudes. It use to be a great place but now its poorly manage. Brought my kids today to dine but they removed the soda fountain and when I asked for drink refills McDonald crew got upset and said they don't give refills anymore. Definitely not coming back to this horrible place anymore…