Domino's Pizza - Decatur

I ordered my food and after almost 2 hours had to go get it in order to get it. There was a mix-up in payment. After so many issues with the order and having hungry kids, I requested some sort of disount. The lady tried to make things right and did throw in a sprite. That said, gloves were not worn while they made the food and my kid ended up getting sick. The food should have been prepped correctly and should have been offered for free after the whole ordeal. Especially since I called and was told 2x that my order was on its way and out for delivery when I called to check on it in the 2 hour span. I started my order at 7:42 it was almost 10 by the time we got the food.

Ordered food at 3:40 pm its now 6:26 pm and they said we still have a 40 minute wait what a joke?? edit: food was good though.

It's a real shame that so many local businesses have a labor shortage. I've noticed it everywhere. This store is no exception. However the customer service here is always excellent. The manager and driver we have spoken with on a few occasions are empathetic and apologetic when an order takes longer than expected. It seems like just a few employees are working really hard here to keep this place running. Our pizza is almost always excellent quality and at the worst good quality. If we want local businesses to stay open we need to cut them some slack.

We ordered pizza at 11:20pm. We got a notice at 12:20pm that it was delivered. At 12:40pm it still wasn't here. I called the store once, and the lady said it would be sent out within 5 minutes. I called back at 12:45pm, a guy said our item was just going in the oven, and they wouldn't get here until 1:30am. The guy offered us a free item. I canceled the order. When I started to ask about getting a refund, the guy hung up on me. So no food here, but I got an autogenerated email that the refund would occur in 2-5 business days.

In Domino's on Water Street, of late,Once plagued by bad service and fate,But under new management's care,They now serve with flair,Great pizzas at a lightning-fast rate!